Return and Exchange Policy - Nekky Luxury Tresses:

At Nekky Luxury Tresses, we strive to ensure your satisfaction with our women's hair products. Our return and exchange policy is designed to provide you with a seamless experience. Please carefully review the following terms and conditions:

1. Eligibility for Exchanges:

   - We accept exchanges for products purchased directly from Nekky Luxury Tresses.

   - Exchanges are only available for unused and unaltered products in their original packaging.

   - Any product that has been tampered with, altered, or used will not be eligible for exchange.

2. Exchange Only, No Refunds:

   - Our policy strictly states that we offer exchanges only. We do not provide refunds for any purchases.

   - Exchanges are subject to the availability of the desired product. In case the product is out of stock, we will work with you to find a suitable alternative.

3. Time Frame for Exchanges:

   - Requests for exchanges must be made within [X] days from the date of purchase.

   - The returned product must reach us within [X] days from the date of the exchange request.

4. Return Shipping:

   - Customers are responsible for the shipping costs associated with returning the product for exchange.

   - We recommend using a trackable shipping method to ensure the safe delivery of the returned item.

5. Condition of Exchanged Products:

   - The exchanged product must be in its original condition, unused, and undamaged.

   - Any product that shows signs of wear, damage, or alteration will not be eligible for exchange.

6. Exclusions:

   - For hygiene purposes, hair accessories, such as hairbrushes, combs, and hairpins, are not eligible for exchange.

   - Customized or special-order products cannot be exchanged unless there is a manufacturing defect.

7. Process for Exchange:

   - To initiate an exchange, please contact our customer support team via [contact information].

   - Provide your order details, reason for exchange, and the desired product for exchange.

   - Our customer support team will guide you through the remaining steps of the exchange process.

8. Resolution of Issues:

   - If you encounter any issues or have concerns regarding your exchange, please reach out to our customer support team. We are committed to resolving any problems promptly and to your satisfaction.

Please note that this return and exchange policy is subject to change without prior notice. We recommend reviewing the policy on our official website or contacting our customer support team for the most up-to-date information.

Thank you for choosing Nekky Luxury Tresses. We appreciate your support and look forward to providing you with high-quality women's hair products.